STUDENT
PARENT
STAFF
Skip to main content
Your Hub
IT Guides & FAQ
At Chiltern Hills Academy, we use a range of digital tools to support learning, communication and organisation — both in the classroom and at home. We know that parents and carers play a vital role in helping students make the most of these platforms, so we’ve put together a set of simple guides and FAQs to make things easier.
Whether you are logging on for the first time, checking homework, or supporting your child with online learning, these resources are here to help.
Our IT Systems
In these sections you’ll find guidance on the main systems used at CHA:
Microsoft Teams – Student and Parent GuideMicrosoft Teams
Step-by-step instructions for accessing lessons, resources and assignments.
Satchel One & Learning Platform GuideSatchel One & Learning Platform
An overview of how students receive homework tasks and how parents can track progress.
Satchel One – Parent GuidanceSatchel One Parents
Specific advice for parents to help support students with homework at home.
Frequently Asked Questions (SMHW)SMHW FAQ
Quick answers to common queries about logging in, submitting work, and notifications.
Frequently Asked Questions (Teams)Teams FAQ
Quick answers to common queries about logging in, submitting work, and notifications.
Using Games Consoles to Access Microsoft TeamsTeams on Games Consoles
A practical guide for families who may not have regular access to a laptop or PC.
Supporting Families
We want every child to feel confident and supported in their learning, both online and offline. If you ever encounter technical difficulties or have questions about using these systems, please don’t hesitate to contact our Team via the school office.